Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
We aim to dispatch all orders within 1 day and delivery will depend on the option chosen at checkout.
We offer 5 delivery options with prices calculated by the following weight bands:
Courier – Economy Delivery (3-5 working days)
0kg to 0.99kg £3.66
1kg to 1.99kg £5.58
2kg to 3.99kg £8.02
4kg to 9.99kg £9.46
10kg to 15kg £15.19
0.0kg to 1kg £3.90
1.1kg to 2kg £6.00
Royal Mail 1st class signed for: (1-2 working days)
0.0kg to 1kg £4.40
1.1kg to 2kg £9.95
Royal Mail Special Delivery (next working day)0.0kg to 1kg £8.55
1.1kg to 2kg £11.00
Parcelforce 48hr (2 days guaranteed)
2.5kg to 5kg £12.98
5.1kg to 10kg £16.62
10.1kg to 15kg 23.40
Orders above £35 will be offered free delivery using our standard delivery service. There is also the option to collect for free from our shop in Deal. We are unable to post any orders selecting the collect from shop option unless the relevant postal charges are paid.
The above prices are subject to change at any time and we advise you to check the terms and conditions each time before placing an order.
A signature will be required on receipt. Please ensure that there will be someone at the given address to accept delivery. You may provide an alternative address e.g. a place of work. If your order is returned to us as undelivered after reasonable attempts being made, we reserve the right to charge for re-delivery. For orders sent using Royal Mail, we cannot be held responsible for any delays in delivery (e.g. adverse weather/industrial action/national holidays) once orders have been dispatched.
If you have a query regarding delivery, please contact us at sales(at)bonnebombe.co.uk
At BonneBombe we want you to be 100% satisfied every time you shop with us. We intend to make certain that your questions, concerns or returns are dealt with as quickly and efficiently as possible. Please feel free to contact us at: sales(at)bonnebombe.co.uk.
We strictly adhere to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014
You have the right to change your mind and cancel your order (*) starting from the moment you place your order and up to 14 calendar days after receipt of all items in the order, this is called the “cooling off” period. If you wish to return any items included in this order, then you must return them to us within this cooling off period or advise of your intention to return
After giving notice of return you then have 14 days to return the goods, please note, you are responsible for the cost of returning the goods. The returned item is your responsibility until it reaches us so for your own protection we recommend using a recorded delivery service that insures you for the value of the goods. i.e. Royal Mail recorded delivery.
If you are requiring an exchange but time is limited, it is advisable to place a new order and return the first item for a refund
We will refund the value of the goods plus original postage (if applicable) within 14 days of receipt of goods or evidence of return i.e. proof of postage receipt from the post office. If your original order qualified for free delivery and the returned item(s) reduces the order total to below the qualifying amount, we reserve the right to deduct our standard delivery charge from any refund. Additionally, if you chose to upgrade delivery to a more expensive means we are only obliged to refund the cost of our standard delivery option available. Additionally, if you do not return the goods in time, refuse delivery or fail to collect attempted deliveries we are entitled to charge you for our direct costs of recovering the goods or re-delivery if required.
You have an obligation to take care of the goods and to only handle them the same as it would be if assessing them in a shop. You must not remove any wrapping, labels or tags, they are attached in such a way to allow adequate viewing of items. All goods being returned must be unused and not damaged. We have the right to refuse or make a deduction from any refund if you have not taken reasonable care of the goods or the value has been reduced due to them being handled more than was necessary. Examples: Removal of wrapping or inadequate return packaging. If you are returning boxed items please do not damage packaging, rip, write on or mark the box.
(*) We are unable to refund on used products as once used they cannot be restored to the same physical state as they were supplied.
In the case of personalised products or any item that has been made to your own specification, we regret that we are unable to provide a refund on these items.
Faulty or wrong item:
In addition to the above regulations you have further rights under the Sale of Goods Act 1979
Please inspect your goods carefully before use and if any items are damaged or are not what you originally ordered do not use but notify us within 14 days stating the exact nature of the fault.
Once you have contacted us please return the goods to us within a further 14 days in their original unused condition with the completed returns form or alternatively e-mail firstname.lastname@example.org to request another copy.
If you are requiring a replacement but time is limited it is advisable to place a new order and return the first item for a refund.
Once the return is received back by us and confirmed as faulty we will arrange for your replacement or refund including your return postage costs. If you have any queries or concerns regarding returns, please contact us at: email@example.com
8, Queen Street
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.