Ordering

Select your products online and add them to your shopping basket. You are able at any time to view the contents of your basket and amend quantities or remove items completely. Once you have finished shopping please proceed to the checkout to select your delivery method, enter your delivery details and choose your payment method. Continuing to the next step will confirm your request to purchase and payment will be taken.

BonneBombe has verified merchant accounts with Paypal and Braintree payment processors. We accept all the major debit and credit cards which are processed safely and securely through these checkout gateways. All payments are authorised at point of purchase and will appear on your statement a few days later as either BonneBombe (Paypal) or Braintree depending on the payment option chosen at checkout.

We use 128-bit encrypted and Secure Socket Layers (SSL) in all areas where customers personal data is required. (This is symbolised by the padlock or solid key in these areas) We do not see, retain or store any payment / card details entered via checkout.

We can accept telephone, e-mail and Facebook orders with payment made on receipt of our Paypal invoice sent via e-mail. We are unable to process telephone payments.

Payment is always required before an order is dispatched.

Once you have placed your online order, you will receive a confirmation email showing your order details and unique order number plus full details of our terms and conditions plus cancellation and returns policy. If you have any questions about an order placed please send an email to sales(at)bonnebombe.co.uk stating your order number.

Stock Availability:

As we have a physical shop we always hold a large quantity of stock and try to make sure the website is kept up to date at all times. Because of the nature of our products, all being handmade, they do not always have scannable “barcodes” to enable automatic stock control so this must be a manual process. This means if we are running low of a product and have a busy day in the shop we may run out before we can manually update the website stock levels. This can happen mainly at the busiest times of year (Christmas etc). Again, as our products are all handmade it can sometimes take up to six weeks for new stock to be made and ready for sale. If we are unable to supply the item you require, we will always contact you to advise and offer the choice of either to wait for new stock, swap for a suitable alternative or receive a full refund.